Track your order
Enter your order number and email address to see exactly where your package is.
What happens after you order
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1
Order received
Your confirmation email arrives within minutes.
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2
Packed
We prepare and pack your order within 1 to 3 business days.
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3
Shipped
The moment it leaves our warehouse we email you a tracking number.
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4
Delivered
Most orders arrive 6 to 10 business days after dispatch.
Tracking not showing anything yet?
The first 24 to 48 hours are normal
The number is created when the label is printed, but it only goes live after the carrier scans your parcel for the first time. Until then, an empty result is expected.
"Not shipped yet" is not an error
It means your order is still being prepared in the warehouse. Nothing is wrong, it simply has not left yet.
Weekends do not count
Weekends and public holidays are not business days, so a Friday order usually moves on Monday.
Frequently asked questions
Where do I find my order number?
In the confirmation email we sent right after your payment. It looks like this: #1002. Search your inbox for KeenTrove.
I did not receive a tracking email.
Check your spam and promotions folders first. Tracking emails go out the moment the parcel ships, so if you ordered within the last 3 business days it probably has not shipped yet. Still nothing? Write to us with your order number.
My tracking number does not work.
Give it 24 to 48 hours. The number becomes active once the carrier scans the parcel for the first time. Until then it is normal to see nothing.
How long does delivery take?
We pack within 1 to 3 business days and most orders arrive 6 to 10 business days after dispatch. Busy periods can add a day or two.
Can I still change my delivery address?
If the order has not shipped yet, yes. Write to us immediately with your order number and the correct address. Once the parcel is with the carrier we can no longer change it.
Tracking says delivered but I have nothing.
Check with the people you live with and look for a delivery note. Carriers sometimes leave the parcel with a neighbour or at a pickup point. If it does not turn up within 24 hours, contact us and we will open a case with the carrier.
Still stuck?
Send us your order number and we will look it up ourselves. We answer every email.
