Shipping policy

Thank you for shopping with KeenTrove! Here is everything you need to know about how we get your order to you.

Order Processing

All orders are processed within 1-3 business days (Monday to Friday, excluding holidays) after your payment is confirmed. You will receive a confirmation email with your order details as soon as your order is placed.

Delivery Times

Orders to Slovakia, Czech Republic, Poland, Hungary, Croatia, Slovenia, Romania, Bulgaria and Greece ship from our European warehouse in Slovakia. Delivery after dispatch: Slovakia, Czech Republic, Poland and Hungary 1-3 business days; Croatia, Slovenia and Romania 2-4 business days; Bulgaria and Greece 3-5 business days. Orders to Serbia, Montenegro, North Macedonia, Kosovo, Germany, Austria and other destinations ship from our international partner warehouse and arrive within 6-10 business days. During busy periods delivery can take a little longer. These are estimates, not guarantees. Delivery times may vary due to carrier delays, customs processing, holidays, or other factors outside our control.

Shipping Costs

Shipping is free on all orders that contain 2 or more items, in any combination of our products. The free rate is applied automatically at checkout and there is no code to enter.

Orders with a single item are charged a shipping fee. The exact amount is calculated at checkout and shown to you before you complete your payment.

Order Tracking

Once your order ships, you will receive an email with a tracking number. Please allow 2-5 days for the tracking information to become active. If you cannot find your tracking email, check your spam folder first, then contact us and we will resend it.

Customs, Duties and Taxes

International orders may be subject to import duties, taxes or customs fees, which are determined by your local customs authority and are the responsibility of the customer. KeenTrove is not responsible for delays caused by customs.

Incorrect Address

Please make sure your shipping address is correct at checkout. If you notice a mistake, contact us as soon as possible at support@trovekeen.com. We cannot guarantee changes once an order has shipped, and we are not responsible for orders delivered to an incorrectly entered address.

Lost or Delayed Packages

If your tracking has not updated for more than 10 business days, or your order has not arrived within the estimated timeframe, contact us at support@trovekeen.com and we will investigate with the carrier. If your package is confirmed lost in transit, we will send you a free replacement or issue a full refund.

Questions?

For any shipping-related questions, reach out to us at support@trovekeen.com. We are happy to help!