Refund policy

We want you to love your KeenTrove gear. If you are not completely happy with your purchase, we are here to help.

60-Day Money-Back Guarantee

You have 60 days from the date your order is delivered to request a return. To be eligible, your item must be in the condition you received it, unwashed for hygiene reasons, and with its original packaging where possible.

How to Start a Return

Email us at support@trovekeen.com with your order number and the reason for your return. Our team will respond within 24-48 hours with return instructions. Please do not send your purchase back without contacting us first.

Wrong Size?

No stress. Contact us and we will help you swap your item for the right size.

Damaged, Defective or Wrong Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or if you received the wrong item, contact us within 48 hours of delivery with photos of the product and packaging. We will send you a free replacement or issue a full refund, no return shipping required.

Return Shipping

Unless the item is damaged, defective, or incorrect, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Exchanges

The fastest way to get a new item is to return the one you have and place a new order once your return is accepted. If you need help with an exchange, just email us.

Late or Missing Refunds

If you have not received your refund after 10 business days, first check your bank account again, then contact your credit card company or bank, as processing times can vary. If you have done all of this and still have not received your refund, contact us at support@trovekeen.com.

Order Cancellations

Orders can be cancelled for a full refund as long as they have not yet been shipped. Contact us as soon as possible if you would like to cancel your order.